To automate the shipment of pre-ordered/spot products:

1. 1% deposit reservation- only credit card pre-authorization to Shopify

2. Full deposit booking - can be paid by credit card / bank transfer / Payme / FPS / Alipay

3. Spot products (full payment) - can use credit card / bank transfer / Payme / FPS / Alipay

Guests can reserve products by pre-authorizing their credit card. A 1% deposit will be charged due to system requirements. The remaining balance will be charged after 30 days.

If the balance cannot be collected after 30 days, Model Island has the right to cancel the order and the 1% deposit collected will not be refunded.

Go to the product page-->click 1% deposit-->add to cart-->follow Shopify / Paypal credit card checkout steps

Orders that have been paid for will be automatically shipped by the system, and the tracking information will be updated to the user center after shipment.

You can Whatsapp us at +85291701642. Customer service hours: Monday to Friday 09:30-17:30

Or email to cs@modeliland.com

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After-sales service - Customers provide photos to indicate the problem, and we will provide a 1-for-1 replacement service for accessories. In special cases, we will replace the accessories with new ones. All after-sales cases are handled officially by JOYTOY.

According to the terms of service, manufacturers will announce the estimated shipping date when pre-selling products. If you want to confirm the shipment status, you can go to the brand's official website to get the most accurate information.

If the brand has not been shipped within 12 months of this date, the customer can ask our store to refund the entire deposit. For more details, please see the Terms of Service at the bottom of the page.

產品精密製作說明
本產品採用精密工藝製造。使用蠻力可能導致部件損壞或脫落。

售後條款說明
• 把玩過程中造成的破損不在售後服務範圍內
• 所有案例將進行個案審核
• 如收貨時發現瑕疵，請保留全部包裝材料及產品本體以便後續處理

商品不保證能滿足所有買家的要求標準 ,以下情況不屬於售後範圍

1.     色彩厚薄濃淡不均等差異               
2.     小面積污漬
3.     零件縫隙大小  

4.     零件脫落(可自行使用膠水黏合)
5.     配件鬆緊度不同